Product Trainer

Roles and Responsibilities

1. The Product Trainer position is Lead-level position where you will be required to train the new joiners of the organization in terms of its loyalty product and various features carried by the product so that new joined employees are thorough with the product knowledge which will in-turn assist the new joiners and anyone undergoing the product training in understanding customer specific requirements, new features and the development request pipeline. You will work with the development team to record development advances and document new program features.
2. You will create user documentation for the digital stack of products about features, functions and benefits. You will create training scripts and record the trainings for the products work flow processes and features. You will be responsible to document customer issues and requirements during training sessions.
3. Document the features and functions of the existing and newly developed stack of products.
4. Design, develop, and deliver learning solutions (including instructor led, virtual, web based)
5. Help develop digital content that can be used for training in mass.
6. Execute training sessions, webinars, workshops etc. in groups or individually to all employees
   whenever needed.
7. Create and update training collaterals and product videos.
8. Write and record the training scripts for the training library.
9. Observe and evaluate the results of training programs.
10. Determine the overall effectiveness of programs and make improvements.

Desired Candidate Profile

1. 4 years in a technology product training delivery role involving content creation management.

2. Should have excellent written and oral communication skills in English

3. Samples of training videos, courseware, and a technical presentation will be required during
the interview process.

4. Hands- on working experience in delivering trainings on a technology product both over the
web and in- person.

5. Hands-on experience in developing digital content and creating product videos.

6. High level of motivation, self- starter, excellent at follow- up, team- player with ability to deliver
trainings assignments within defined timeline.

Perks and Benefits

5 LPA to 7.5 LPA

Other