IT Support Executive

from 3 to 8 year(s) of Experience
Noida

Job Description

Responsibilities

Address user tickets regarding hardware, software and networking

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Direct unresolved issues to the next level of support personnel

Follow up with employees to ensure their systems are functional


Requirements

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude


Notice Period: less than 7 Days

Location: Noida

Salary: INR 1,75,000 - 2,50,000 PA.

Industry:Consumer Electronics / Appliances / Durables

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Technical Support Manager

Must have Key Skills

Other Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Kent Ro Systems Limited

We are a 21st century health care products company with a vision for making the world a healthy and a happy family. Our mission is to produce innovative health care products that purify the water we drink, the food we eat and the air we breath, thus help people live healthier. For us, bringing health care products for you, is more than just a business, it is a passion. It is, in fact the very purpose of our existence.

Pioneers in bringing revolutionary RO technology to India for the first time, Kent, started in 1995 in Noida, Despite a humble beginning, today Kent is a strong organization with offices spread across Delhi, NCR, Mumbai and other major cities. Most importantly, having lacs of satisfied customers to its credit.

Our product philosophy is unambiguous. We help people in attaining the biggest and most precious wealth, perfect health, and this is reflected in our range of health care products.
View Contact Details+

Contact Company:Kent Ro Systems Limited

Address:E-6,7 8, Sector-59, , , NOIDA, Uttar Pradesh, India

Reference Id:ITSUPPORT