Our Customer Success manager manages a portfolio of Kent CamCall Customers https://www.kentcam.com/camcall/
Developing strategy both pre-launch and post Site launch to drive ROI for our clients.
Key Skills Set
Strong experience in a customer-facing position
Experience within SAAS products
Fast learner and able to handle multiple tasks with changing priorities
Excellent verbal and written communication skills
Strong time management skills
Strong analytical and reporting skills
Serve as a central point of contact while ensuring high levels of customer satisfaction
Maintain regular communication with both the customer and internal teams, constantly managing customer expectations
Serve as the first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teams
Provide proactive status updates to required parties
Host periodic checkpoint and status calls with customer and internal stakeholders
Identify enablement goals and plans
Salary: Not Disclosed by Recruiter
Employment Type:Full Time, Permanent
UG:Any Graduate in Any Specialization
Kent Ro Systems Limited
Pioneers in bringing revolutionary RO technology to India for the first time, Kent, started in 1995 in Noida, Despite a humble beginning, today Kent is a strong organization with offices spread across Delhi, NCR, Mumbai and other major cities. Most importantly, having lacs of satisfied customers to its credit.
Our product philosophy is unambiguous. We help people in attaining the biggest and most precious wealth, perfect health, and this is reflected in our range of health care products.
Contact Company:Kent Ro Systems Limited
Address:E-6, Sector 59, Noida