Customer Success Manager

from 8 to 13 year(s) of Experience
Not Disclosed by Recruiter

Job Description

Our Customer Success manager manages a portfolio of Kent CamCall Customers https://www.kentcam.com/camcall/

Developing strategy both pre-launch and post Site launch to drive ROI for our clients.


Key Skills Set


Strong experience in a customer-facing position

Experience within SAAS products

Fast learner and able to handle multiple tasks with changing priorities

Excellent verbal and written communication skills

Strong time management skills

Strong analytical and reporting skills


Responsibilities


Serve as a central point of contact while ensuring high levels of customer satisfaction

Maintain regular communication with both the customer and internal teams, constantly managing customer expectations

Serve as the first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teams

Provide proactive status updates to required parties

Host periodic checkpoint and status calls with customer and internal stakeholders

Identify enablement goals and plans


Role:Transitions/Migrations Manager

Salary: Not Disclosed by Recruiter

Industry:Internet, Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Employment Type:Full Time, Permanent

Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:

Company Profile

Kent Ro Systems Limited

We are a 21st century health care products company with a vision for making the world a healthy and a happy family. Our mission is to produce innovative health care products that purify the water we drink, the food we eat and the air we breath, thus help people live healthier. For us, bringing health care products for you, is more than just a business, it is a passion. It is, in fact the very purpose of our existence.

Pioneers in bringing revolutionary RO technology to India for the first time, Kent, started in 1995 in Noida, Despite a humble beginning, today Kent is a strong organization with offices spread across Delhi, NCR, Mumbai and other major cities. Most importantly, having lacs of satisfied customers to its credit.

Our product philosophy is unambiguous. We help people in attaining the biggest and most precious wealth, perfect health, and this is reflected in our range of health care products.
Company Info
View Contact Details+

Contact Company:Kent Ro Systems Limited

Address:E-6, Sector 59, Noida

Reference Id:CS