Techno BA/Product Support Manager
- Job Description
- Interacts with customers, subject-matter experts, and other key stakeholders to gather requirements and communicate enhancements.
- Interacts with system architects and technical team and acts as a bridge between end customer and technical team
- Understands the existing system architecture and functionalities and communicate with stakeholders , while understanding their issues and proposing solution after discussion with tech teams
- Defines the system and functional requirements of the product and proposes solutions
- Understands business requirements and functional specifications.
- Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.
- Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.
- Works with quality assurance and programming teams to ensure changes are migrated into production correctly.
- Interacts with technical teams to convey business requirements.
- Minimum of 5+ years of experience in one of the following roles: IT business analysis, systems analysis & IT systems support
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Excellent written & spoken skills in English
- Experienced in stakeholder management
- Understanding of IT processes, IT Architecture, IT Management
- Strong working knowledge of Microsoft Office
- Basic familiarity with the SDLC and software development concept & IT systems terminologies
- University degree in Computer Science, Engineering or equivalent preferred
- Full time MBA-Good to Have
Salary: Not Disclosed by Recruiter
Role Category:System Design/Implementation/ERP/CRM
Must have Key Skills
Other Key Skills
Desired Candidate Profile
UG:B.Tech/B.E. - Any Specialization
Kent Ro Systems Limited
Pioneers in bringing revolutionary RO technology to India for the first time, Kent, started in 1995 in Noida, Despite a humble beginning, today Kent is a strong organization with offices spread across Delhi, NCR, Mumbai and other major cities. Most importantly, having lacs of satisfied customers to its credit.
Our product philosophy is unambiguous. We help people in attaining the biggest and most precious wealth, perfect health, and this is reflected in our range of health care products.
Contact Company:Kent Ro Systems Limited
Address:A - 2,,,SECTOR - 59,NOIDA, , , NOIDA, Uttar Pradesh, India
Reference Id:Business Analyst