Ensure all processes and policies are followed
Ensure that established SLAs and KPIs for the process are achieved monthly.
Responsible for developing processes to ensure achievement of metric goals.
Develop the KPIs for Managers, Team Leaders, Trainers and Agents, and ensure action plans are consistently followed for staff who do not meet performance targets.
To actively participate in providing feedback (positive and negative) in regards to policies, processes and customer feedback on a regular basis to ensure relevancy and customer-focused
Provide monthly reports and any other reports that may be required to management
Salary: Not Disclosed by Recruiter
Industry:Consumer Electronics / Appliances / Durables
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Desired Candidate Profile
PG:MBA/PGDM - Any Specialization
Kent Ro Systems Limited
Pioneers in bringing revolutionary RO technology to India for the first time, Kent, started in 1995 in Noida, Despite a humble beginning, today Kent is a strong organization with offices spread across Delhi, NCR, Mumbai and other major cities. Most importantly, having lacs of satisfied customers to its credit.
Our product philosophy is unambiguous. We help people in attaining the biggest and most precious wealth, perfect health, and this is reflected in our range of health care products.
Recruiter Name:A K Saini
Contact Company:Kent Ro Systems Limited